Returns & Refunds Policy

Due to the perishable nature of flowers, Happier Paradise Florist does not accept returns. However, if your order arrives damaged, wilted, or incorrect, please contact us within 24 hours of delivery. We will offer a replacement or partial refund depending on the situation.

To report an issue, please Call or Contact us via WhatsApp at +254 723785446 or email us at nzilanimakau18@gmail.com with your order number and a photo of the product.

Thank you for your understanding.

Exchanges

We do not accept exchanges.

Return Window

Returns or refund requests must be made within 24 hours of delivery.

Return Shipping Fees

No return shipping fees apply — no physical return is required.